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Frequently
asked questions
A common
question we are asked concerns our hiring practices
for our care givers. Follow this link
 for
more information about our hiring practices.
Click on any of the other questions below, and you
will be taken to our response.
1. Why
can't we have just one caregiver for our loved one?
2. What
happens if my caregiver is late, or does not show
up?
3. What
happens if we do not like the caregiver?
4. How
do I change the care schedule if I want more or less
services?
5. Can the caregivers help with writing out my bills
or help with my banking?
6. What
if I like my caregivers so much that I want to give
all, or one, a gift?
7. What
do we do if we have questions about our invoice, or
we have other questions?
If you need other questions
answered or you need assistance with any aspect of
home care, please call us and allow our home care
professionals to assist with your home care
needs. Click her for the telephone numbers:
1. Why can't we have just one
caregiver for our loved one?
We wish it could be as simple as
that. While we would all like to have just one
caregiver for each client, it just does not work. We
believe, foremost, that when there are just one or
two caregivers working with a client it tends to
create a potential for bad relationships. In these
instances, the client often forms an unhealthy
dependence upon those one or two caregivers. We
believe there needs to be at least 3 or 4
caregivers, who are rotated on a regular basis,
familiar with the case, who can provide the level of
care required.
Our
goal is to have consistency of care services. We try
our hardest, as part of the consistency of services,
to have certain caregivers assigned to certain
clients on a rotating basis. With many of our
clients, there will probably be a time, or two, that
there are many different caregivers providing
services.
2.
What happens if my caregiver is late, or does not
show up?
When FHC accepts to provide care for
a client, we promise to have, as much as possible,
coverage for the times and the shifts we said we
would. We go so far as to have our staff fill in and
work cases when our caregivers, or a replacement
caregiver, is not available. If our caregiver does
not arrive to provide the care when they are
scheduled, we ask our clients to immediately call us
and let us know. Only then can we put things in
motion to get a backup caregiver or staff person on
their way to work. We have a staff person available
24 hours a day, seven days a week, to respond to
your call.
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3.
What happens if we do not like the caregiver?
One of the reasons FHC has a
staff person accompany a caregiver for their
personal introduction to the client, is to ensure
you are comfortable with the caregiver. The staff
person also reviews with the caregiver the duties
they will be performing and ensuring the caregiver
is comfortable and can perform the level of care
required. If you do not like our caregiver, for
whatever reason, we will immediately replace that
caregiver. However, we ask all our clients to be
reasonable and consider why the disapproval of a
particular caregiver. We believe these issues can be
resolved if the client gives the caregiver a chance.
Nonetheless, we will immediately replace a caregiver
at the client’s request.
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4.
How do I change the care schedule if I want more or
less services?
If you would like more or less hours
of service all you have to do is call the office and
speak to any staff person. Tell them what your
scheduling needs are and we will usually be able to
accommodate you. Please, we ask that you call us
well enough in advance, so we can properly inform
our caregivers of any changes in service. In
addition, we ask that you do not make any schedule
changes through our caregivers. This will save us
all potential problems.
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5.
Can the caregivers help with writing out my bills or
help with my banking?
No, it is strictly against our
company’s policy. If our caregivers do, they will be
fired from our employment. We cannot emphasize
enough that our caregivers provide care services
only and are not to be involved in any way, shape,
or form with our client's financial affairs. We feel
confident the reasons for these policies are
obvious. If you need assistance with bill paying or
assistance with other financial matters, do not
hesitate to call us and we will give you a list of
individuals and companies in your area that will
assist you in these matters.
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6.
What if I like my caregivers so much that I want to
give all, or one, a gift?
Our caregivers cannot accept a gift
of any form from our clients, or the client’s
friends or relatives, without prior authorization
from FHC. If our caregivers do not follow this
policy, the caregiver will be terminated immediately
from employment with FHC. All our caregivers
understand this. If you feel a desire to give a
gift, of any form, we ask that you put those desires
in a letter to the Branch manager, detailing the
items(s) you intend to give your caregiver. Upon
management’s approval, we will make the proper
arrangements for the caregiver to receive the gift.
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7.
What do we do if we have questions about our
invoice, or we have other questions?
Feel free to call us anytime if you
have questions or issues you want to discuss.
Billing or payment questions are best received by us
during regular office hours between 8 A.M. and 5
P.M. Monday through Friday. There is always a staff
person available to respond to your needs after
normal working hours and on weekends.
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